City of Skopje Innovation Centre – SkopjeLab is the first public sector innovation lab on the Balkans established in July 2017 with a mission to work on finding innovative approaches to address challenges and problems facing the city.
As a pilot project between the City of Skopje and the United Nations Development Programme (UNDP), Skopje Lab is currently lead by SmartUp Social Innovation Lab.
Skopje Lab works at multiple levels, internally with the city administration – between departments, and as a mediator between the City and all other stakeholders (citizens, academia, companies, municipalities and CSOs) to jointly co-create, prototype, test and validate innovative solutions
Skopje Lab leads and accelerates the process of creation of innovation and strives to provide an environment where the process of innovating with users can be facilitated and be subject to experimentation in order to come up with new or better services, projects, policies.
In that regard Skopje Lab is constantly working on identifying new ways of involving different actors in the process of innovation, fostering a culture of innovation in the city and building the capacity of the public administration to more easily respond to citizens’ requests and adapt to the climate change challenges.
Key challenges Skopje Lab is working on:
Innovation framework for the City of Skopje
Developed an Innovation framework to improve the city processes. The purpose is to help the City of Skopje to create better services and projects for the city and the citizens.Check more
Interactive visual and easy to access data sets
Enabled opening of interactive visual and easy to access data sets that provide information on the way households heat their homes in winter as to enable identification of solutions to fight air pollution.Check more
Assessment of public services
Co-creating questionnaires for assessment of the public services that City of Skopje offers to its citizens. The main goal is to continuously identify opportunities for service improvement.Check more